These are the questions most commonly asked by our customers and prospective customers.
If you do not find the answer to your question, please feel
free to email or call us.
How Much Will It Cost To Clean My House?
Every house is unique, and every cleaning fee is individually based.
Things that will affect the amount of your house cleaning estimate
include the size of your home, number of residents, number of pets,
number of bathrooms, how often you want us to clean, etc. We have a
standardized formula for calculating each individual cleaning estimate
in a uniform way. If you would like to see what kind of information is
gathered to estimate your house cleaning fees, simply email us with
your basic information (zip code, baths, bedrooms, pets)
Will All Visits Cost the Same Amount?
The first visit usually costs more than subsequent visits. Generally,
it takes additional cleaning tasks to get the home up to Zamora Services standards.
Once this initial visit has occurred, your home’s cleanliness can be easily
maintained with our regular cleaning visits. Regular visits are
charged as a flat fee. You will receive an estimate for both the
initial cleaning and the regular cleanings up front. Once the initial
house cleaning has been completed, we will confirm your regular
Do I Have To Be Home When Zamora Services Cleaners Cleans?
This is your option. You may give us a key to be safely stored – always
with “double-blind” security. Only the company owner and/or office
manager can access the client key safe. Cleaners are given the keys for
each cleaning appointment before they leave the office each day, and
must turn these back in to management before they are allowed to leave
the office each evening. These keys are returned to the key safe until
the next cleaning appointment. Otherwise, we will clean while you are present.
Do You Guarantee a Day and Time for My Cleaning Appointment?
Zamora Service ordinarily guarantees a specific day for your
cleaning but not a specific time. Due to our flexible and ever-changing
schedule, we are unable to commit to a specific time of day for our
arrival. However, if you contact us on the day of your service, we will
be glad to estimate our time of arrival. If you need a specific time
guarantee, feel free to email or call us. Within reason, we will do our
best to reach a mutually agreeable solution.
What If I Need to Reschedule a Cleaning?
Simply call our office prior to your cleaning day.
We require a minimum 48 hours notice to reschedule your cleaning.
Unlike the airlines, we do not overbook our schedule. So, if you need to
reschedule a cleaning and don't give us prior notice, we will not have enough
opportunity to fill the schedule with another client. This decreases
the staff's pay and availability. Without consistent wages, we cannot retain the best
talent to clean for you. Thus, respecting our procedure for reschedules
helps ensure you will get the best service possible.
Please be sure you understand Zamora Service’s policies and procedures for
rescheduling and canceling visits. We do have a cancellation policy and will
assess a cancellation fee if necessary, although we want to help you
avoid incurring these fees
What Should I Do With My Pets During the Cleaning?
Please advise us if you have pets and provide any information regarding
your pets that would be helpful for us to know. Though not a
requirement, we prefer pets to be restricted from the areas we clean,
to allow us to clean your home better and more efficiently, but we are
Are My Valuables Safe with Zamora Service?
If you have any special valuables, heirlooms or irreplaceable items,
please put them away or instruct us not to touch them. A closed door or
drawer is your signal to us that you do not want that area to be
How Shall I Pay for My Cleaning?
You may pay by cash, check, or credit card. Payment is due at time of
service. If you do not intend to be at home at time of service you may
choose to either leave cash or a check on the kitchen counter the
morning of your cleaning. A fee will be assessed for all
*** NEW: You can now pay with Credit Card (all Major Credit Cards are accepted and a receipt will be emailed instantly. However, a $3.00 surcharge fee will be added to the total to cover transaction fees.
How Do I Know I Can Trust Your Staff?
We pride ourselves on attracting the best talent available. Combining
hourly wages and bonus programs we offer some of the best pay in the
industry – to insure we have the finest maids. We screen our maids
carefully, we train meticulously, we inspect relentlessly and we insure
adequately. We do all this so that you can have the highest confidence
to trust us with the care of your home.
Do I Need to Provide House Cleaning Equipment or Supplies?
We provide all cleaning solutions and state-of-the-art equipment, so
you never need to worry about replenishing your supplies. If you have special cleaning products you want us to use, please
be sure to discuss this with the Zamora Service owner or
manager in advance, so that we can properly instruct the team. If you want us to use your products we will definitely utilize your products, however no discounts will be given.
What Is Mildew and How Can I Get Rid of It?
Mildew is a parasitic fungus. It requires moisture, warmth and a food
source to exist. It reproduces itself by growing microscopic spores in
enormous quantities. These spores are always present in the air and
spread via normal air currents. A spore lies dormant until favorable
moisture and temperature conditions occur for it to germinate. Mildew
thrives in warm moist areas that have poor air circulation. In the
average household, mildew is typically found in the bathrooms. The
corners, cracks and crevices of the tub, shower, sink and toilet are
the most common areas infected. It ranges in color from a
pinkish-orange to black.
Zamora Service team will be able to impede the growth of mildew by
removing the built up food sources that it lives on, such as soap,
skin, hair and etc. However, as long as moisture and warmth are
present, the spores will immediately germinate and mildew will again be
growing on the host area.
To stop the growth of mildew, the area must be kept dry or it must be
chemically treated to make it an undesirable environment for the spore
to germinate. Chlorine bleach is a very good sanitizer to use on an
To reduce the pungent odor, the bleach can be diluted up to 50% with
water. The most practical application method would be to lightly spray
the area, although it can be wiped or sponged on. It is not necessary
to saturate the area or to treat uninfected areas. Leave the bleach in
contact with the surface area for at least an hour. Rinse any area that
you will touch in later use. Repeat the application on a bi-weekly
basis or when mildew reappears.
We hope the above discussion explains why mildew is such an on-going
maintenance challenge. Working together, however, it can be controlled.
You Send an Individual or a Team ?
Zamora Service has about 12 background checked employees. They are
broken into solo, 2 and 3 person teams. We most often send a 2 person
cleaning team depending on the client's home size and personal